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Bombay HC seeks action-taken report on helpline complaints

Bombay High Court

Mumbai: The Bombay High Court on friday sought to know what action the authorities were taking on complaints received on the helplines set up for women and children.

The division bench headed by Justice Abhay Oka directed the government to submit an action taken report on the complaints filed on the women and children helpline numbers 103 and 1091, respectively.

The court was hearing PILs, one based on a media report and another filed by NGO Help Mumbai Foundation, about the safety of women.

Additional government pleader Geeta Shastri said that between January and October 2014, 4,626 complaints were received on the helplines and most of them were disposed of.

However, when the judges asked about the procedure for dealing with complaints, she said they are simply forwarded to police stations concerned.

The NGO’s counsel Rajeev Chavan said in many cases no action is taken, and it should be verified if the police stations had acted on the complaints received.

The court also directed the government to file an affidavit about police help centres at railway stations and state transport bus stands.

Advocate Chavan pointed out that the Justice C S Dharmadhikari committee on women’s safety had recommended setting up of such centres but 208 bus stands out of the total 572 do not have such centres yet.

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