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NPPA begins online grievance system Pharma Jan Samadhan


New Delhi:  The National Pharmaceutical Pricing Authority (NPPA) has started online consumer grievance redressal system, Pharma Jan Samadhan, to address issues related with pricing and availability of medicines.

In order to provide a consumer friendly mechanism to resolve such grievances, “NPPA has started Pharma Jan Samadhan, which is an online system for receiving and taking action related to non-availability and overcharging with respect to pharmaceuticals,” Minister of State for Chemicals and Fertilisers Hansraj Gangaram Ahir said in written reply in Lok Sabha today.

Launched in March this year, Pharma Jan Samadhan scheme has put in place a speedy and effective complaint redressal system with respect to availability and pricing of medicines.

It serves as a robust e-governance tool for protection of consumers’ interests through effective implementation of the Drugs (Price Control) Order 2013.

According to the NPPA website: The scheme provides “consumers and others with an on-line facility to redress their complaints relating to over-pricing of medicines, non- availability or shortage of medicines, sale of new medicines without prior price approval of NPPA, and refusal of supply for sale of any medicine without good and sufficient reason.

“NPPA will initiate action on any complaint within 48 hrs of its receipt.”

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